•  Customer Responsibilities

 

• The customer is responsible for taking care of the product

• The customer will have to keep the product in good condition and take responsibility for any damage.

• The customer will have to provide documents and information

• to the company as and when required.

   

• Terms and Conditions

 

1. Subscription Agreement

 

• By subscribing to the water purifier service, the customer agrees to pay a recurring fee (monthly, quarterly, or annually) for the use of the water purifier unit and the services included in the subscription.

 

2. Ownership

 

• The water purifier remains the property of the service provider.

• The customer is only leasing the unit for the duration of the subscription.

 

3. Installation and Maintenance

 

* Standard installation is included in the subscription fee.

 

• Regular maintenance, servicing, and filter replacements are provided as per the service plan.

• Any physical modification or relocation of the unit must be carried out by authorized technicians.

   

4. Subscription Fee and Payment As a security deposit (For Domestic Plan - ₹2000 & For Commercial Plan - ₹5000/- )

 

• The customer agrees to pay a subscription fee Monthly (For Domestic Plan - ₹390/- & For Commercial Plan - ₹790/-)

•  The fee is to be paid in advance for each billing cycle.

• A penalty charge of 500 will be applicable in case of delayed payment.

• The provider may revise the subscription fee with prior notice (usually 30 days).

 

5. Minimum Commitment Period

 

•  A minimum lock-in period (e.g., 12 months).

 

6. Cancellation Policy

 

• Subscription can be cancelled with advance notice (usually 15-30 days).

• The purifier must be returned in good working condition.

• Charges may apply for missing parts, physical damage, or unreturned units.

   

7. Liability and Damages

 

• The user is responsible for ensuring the purifier is not misused or physically damaged.

• Any damage caused by negligence, misuse, or unauthorized repair will be charged to the customer.

 

8. Service Limitations

 

• Service may be limited to certain geographical areas. Delays due to logistics or external factors are not the responsibility of the provider.

 

9. Refund Policy

 

• Refunds (if applicable) are processed based on unused subscription duration and returned unit condition. Eurotech RO Lease Period

• Select a suitable plan based on model and duration. For example

• Eurotech RO subscriptions start (at ₹390/- monthly for Domestic Plan & ₹790/- monthlyfor Commercial Plan).

• The lease period will be 3 years, which can be extended if both parties agree.

• The customer can terminate the lease at any time, but a written notice will be required.

 

• Payment Terms :

 

• The subscription fee must be paid every month.

• Payment will be made online, and there should be sufficient balance in the account.

• If there is a default in payment, the company can discontinue the service or take back the product.

 

• Product Maintenance

 

• The company will take care of routine maintenance and repairs.

• Any damage caused by the customer's fault will be the customer's responsibility.

• Termination Upon cancellation of the lease, the customer will have to return the product.

• The company can claim compensation from the customer for any damage to the product, such as:

• Main Body Damage: ₹3,000

• Missing ya Malfunctioning Pump: ₹2,500

• Missing or Malfunctioning Membrane: 2,500

• * Missing or Malfunctioning Filter: ₹500 per piece

• Missing or Malfunctioning SMPS (Power Supply): ₹700